Continental Aero Flying School’s top management established the QMS organizational structure to clearly define lines of authority and communication. Job descriptions define functions, duties, responsibilities, authority and qualification of individual personnel. Continental Aero Flying School top management ensures that communication between all levels and regarding the processes of the QMS are effectively implemented.
Continental Aero Flying School provides direction ot members of the School community for the maintenance of safety awareness in programs and within school facilities and for the promotion of wellness activities. The wellness in the workplace initiative will be established to promote physical activity, improve nutrition, and reduce stress and smoking. Committees at various centers will plan activities and events to encourage personnel participation in QMS program.
The School monitors information on customer satisfaction and/or dissatisfaction as one of the measurements of performance of the QMS. the methodologies for obtaining and using this information are by means of course and trainer evaluation, monitoring of gainful employment of alumni, and analysis of customer complaints.